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I cannot connect a remote Elipse E3 Viewer to a Server. Why is this happening?

 

Possible cause

There is a firewall blocking access to this Server.

 

Solution

Users must unblock all ports used by Elipse E3. The procedure to unblock a port on Windows Firewall is described next.

 

 

1.On Windows 11, click the Start menu, select Settings, click Network & Internet, click Advanced network settings, and then click Windows Firewall.

2.On Windows 10, click the Start menu, select Settings, click Network & Internet, click Ethernet, click Windows Firewall, and then click Advanced settings.

3.Right-click the Outbound Rules item and select the New Rule option.

4.On the Rule Type window, select the Port item and click Next.

5.On the Protocol and Ports window, select the TCP option and, on Specific remote ports item, type the number of a port to unblock and click Next.

6.On the Action window, select the Allow the connection item and click Next.

7.On the Profile window, leave the Domain, Private, and Public options selected and click Next.

8.On the Name window, type a name and a description, optional, for this port and click Finish to save these changes and close this window.

 

I cannot open a remote Elipse E3 Viewer using Internet Explorer. Why is this happening?

 

Possible causes

•An Elipse E3 Viewer is not installed in the remote computer

•There is a firewall blocking access to this server

 

Solution

Users can install an Elipse E3 Viewer on the remote computer or else copy Elipse E3 Viewer's installation file to Server's folder c:\inetpub\wwwroot. Thus, every time there is an attempt to open an Elipse E3 Viewer using Internet Explorer on a remote computer where an Elipse E3 Viewer is not installed, the installation process starts immediately.