Phone support is available on weekdays. When using this service, please make sure the computer is nearby and executing Elipse F4. All available documentation is also needed, in addition to the following information:

•Software version

•Product key

•Hardware configuration (CPU, memory, network, etc.)

•Operating system

•Error message, if any

•Name, company, and phone or fax number

•A description of the problem and its circumstances

•A brief description about all attempts to solve this problem

Please call the following numbers:

•Headquarters: (+55 51) 3346-4699

•Taiwan: (+886 7) 323-8468