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During installation, a message "There are Elipse E3 modules running on this machine. Please stop them and restart installation" is displayed

 

possible reason

Another Elipse E3 version is installed and opened while trying to install a new version.

 

SOLUTION

Close the older version first, and then continue the installation by clicking Retry.

 

During installation, a message "Files in use. Files that need to be updated are in use" is displayed

 

possible reason

An Elipse SCADA version is installed and opened while trying to install Elipse E3.

 

SOLUTION

Close Elipse SCADA and continue Elipse E3 installation by clicking Retry.

 

After installation, a message "Elipse E3 Studio license not found in this server. Do you want to run in demo mode?" is displayed when I try to execute Elipse E3 Studio

 

possible reason

There are two possible reasons:

a)Protection device or detection drivers are not correctly installed.

b)USB port setup is not correct or this port is damaged.

 

SOLUTION

For each reason, try the following:

a)Execute HaspDinst.exe application with -I option. This can be performed via Start - Run menu. The command prompt would be, for example:

C:\Program Files\Elipse Software\Elipse E3\HASP\haspdinst.exe -I

 

b)Test USB port with another known device, such as a printer. Users can also check on computer settings whether this USB port is correctly configured.

 

For more information about Elipse E3's Demo mode limitations, please check topic Limitations of Demonstration Mode on Elipse E3 User's Manual.

 

I moved the application to another computer and now it does not display images anymore

 

possible reason

Path to picture files is incorrect.

 

SOLUTION

Users must create the same directory structure, the same path, as the original computer.