Phone support is available weekdays. When calling, users must have their computer nearby, and executing E3. Users must also have all available documentation, along with the following information:

•Software version

•Product key

•Hardware configuration (CPU, memory, network, etc.)

•Operating system

•Error messages, if available

•Name, company, and telephone or fax number

•A brief description about this problem and its circumstances

•A brief description about all attempts to solve this problem

Please call the following numbers:

•Headquarters: (+55 51) 3346-4699

•Taiwan: (+886 7) 323-8468