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During installation, a message "There are E3 modules running on this machine. Please stop them and restart installation" is displayed

 

possible reason

Another E3 version is installed and opened while trying to install a new version.

 

SOLUTION

Close the older version first, and then continue the installation by clicking Retry.

 

During installation, a message "Files in use. Files that need to be updated are in use" is displayed

 

possible reason

An Elipse SCADA version is installed and opened while trying to install E3.

 

SOLUTION

Close Elipse SCADA and continue E3 installation by clicking Retry.

 

After installation, a message "E3 Studio license not found in this server. Do you want to run in demo mode?" is displayed when I try to execute E3 Studio

 

possible reason

There are two possible reasons:

a)Protection device or detection drivers are not correctly installed.

b)USB port setup is not correct or this port is damaged.

 

SOLUTION

For each reason, try the following:

a)Execute HaspDinst.exe application with -I option. This can be performed via Run option on Windows Start menu. The command prompt is:

C:\Program Files\Elipse Software\E3\HASP\haspdinst.exe -I

 

b)Test USB port with another known device, such as a printer. Users can also check on computer settings whether this USB port is correctly configured.

 

For more information about E3's Demo mode limitations, please check topic Limitations of Demonstration Mode on E3 User's Manual.

 

I moved the application to another computer and now it does not display images anymore

 

possible reason

Path to picture files is incorrect.

 

SOLUTION

Users must create the same directory structure (the same path) as the original computer.