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I cannot connect a remote E3 Viewer to a Server. Why is this happening?

 

Possible cause

There is a firewall blocking access to this Server.

 

Solution

Users must unblock all ports used by E3. The procedure to unblock a port on Windows Firewall is described next.

 

 

Windows 7 SP1, Windows 8, Windows 8.1, and Windows 10

1.Go to the Start - Control Panel menu.

2.Click Windows Firewall.

3.Click Advanced Settings.

4.Right-click the Outbound Rules item and select the New Rule option.

5.On the Rule Type window, select the Port item and click Next.

6.On the Protocol and Ports window, select the TCP option and, on Specific remote ports item, type the number of a port to unblock and click Next.

7.On the Action window, select the Allow the connection item and click Next.

8.On the Profile window, leave the Domain, Private, and Public options selected and click Next.

9.On the Name window, type a name and a description (optional) for this port and click Finish to save these changes and close this window.

 

I cannot open a remote E3 Viewer using Internet Explorer. Why is this happening?

 

Possible causes

•An E3 Viewer is not installed in the remote computer

•There is a firewall blocking access to this server

 

Solution

Users can install an E3 Viewer on the remote computer or else copy E3 Viewer's installation file to Server's folder c:\inetpub\wwwroot. Thus, every time there is an attempt to open an E3 Viewer using Internet Explorer on a remote computer where an E3 Viewer is not installed, the installation process starts immediately.