Phone support is available on weekdays. When calling, users must have their computer nearby, and executing Elipse E3. Users must also have all available documentation, along with the following information:

•Product version

•Product key

•Hardware configuration, such as CPU, memory, and network, among others

•Operating system

•Error messages, if available

•Name, company, and telephone or fax number

•A brief description about this problem and its circumstances

•A brief description about all attempts to solve this problem

Please call the following numbers:

•Headquarters: (+55 51) 3346-4699

•Taiwan: (+886 7) 323-8468